Need a little help?

01 / DOWNLOAD

Download and getting started

The app is not listed yet. Store links will appear here when available.

Open Discover on the website and sign in to your Nana account to browse characters by category and chat by text. Purchases are not available on the web. See the App for the current membership and Candy rules.

02 / PURCHASES

Purchases and restoring purchases

1. First, check the benefits, prices, and validity in the App.
2. If your benefits do not appear after a purchase, select “Restore Purchases” on the assets and membership page or under “Me → About Nana.”
3. Make sure you are using the same Apple account as when you purchased. For refunds and subscriptions, see the Paid Services Agreement。

03 / VOICE

Voice and microphone permissions

When recording, sending voice messages, or making calls, allow microphone access when your device asks. Manage Nana's access under “Settings → Privacy & Security → Microphone” on your device.

Before uploading a voice sample, make sure you have the right to use it. Some voice and voice-style features require the corresponding paid benefits.

04 / ACCOUNT

Chats and account management

Clear a conversation in chat settings, manage your profile under “Me → Account & Security,” and start account deletion from account management.

Deleting your account affects its data and benefits. First, read the confirmation information in the App and the Privacy Policy. AI replies are not professional advice. Use your judgment based on your circumstances.